FAQ
Q: How many items do I have to order?
A: For printed projects our minimun order is 10 pieces. With embroidery you can do one.
Q: Can we personalize our apparel?
A: Yes! You can choose to have your name or number either screen printed or embroidered in various colors and sizes on your garment. This often prevents "lost" garments. A helpful visual chart is on display in our showroom. If you are placing a group order with names, we do require that you provide a list that is sent by e-mail or printed on the computer.
Q: How much does customizing a tee shirt cost?
A: The quantity ordered, number of colors in the design and amount of design locations will determine the cost of each shirt. Bring in your ideas for a custom quote. Please note we cannot (for legal reasons) print trademarked images, unless you provide the proper documentation. We will also not print items we feel are distasteful.
Q: My last screen printer charged a screen fee, do you do that?
A: No.
Q: Can my business logo be embroidered?
A: Absolutely! Simply provide a clean logo. We will digitize the logo to be embroidered onto the garment of your choice. Digitizing is taking a flat picture on paper and "magically" creating a logo that can be stitched. Additional fees may apply for digitizing and special order thread colors.
Q: My group wants a variety of items, can we offer different setups to our members?
A: Sure, we will even help you with an online store. Please make sure all members in your group are aware of the store closing date so they don't miss out on the orders.
If you are ordering shirts in bulk, it is the responsibility of the party picking up the items to ensure that you receive your completed order. There are steps we take to make sure we produce your entire order. They include::
1. Ordering the exact quantity of garments you ordered
2. Counting the garments when they arrive
3. Counting and folding the garments and placing into boxes after they have been decorated.
4. Comparing the original order to what is invoiced.
After the items leave our store, we are not responsible for any shirts you claim to be missing.
Q: I've earned 3 patches for my letter jacket. Can you sew them on?
A: All of our services are performed in-house meaning quick turn around. You will also save money in the long run when your purchase your jacket and patches at Threads & Inks. Please locate the letter jacket patches store on our website to order what you need, as soon as the patches are ready for you we will contact avoiding holding onto your jacket while the patches are being made.
Q: Do I provide my own shirts?
A: Threads & Inks has access to so many clothing lines and styles, we feel that we can provide a better selection, quality and price than if you were to buy items at a retail store. You will also realize significant savings on services when you purchase your items at Threads & Inks and anyone purchasing their item directly from Threads & Inks has priority over a customer that has provided goods. Another advantage is that when you purchase your item directly from Threads & Inks, there is no tax involved because there is no tax on apparel in the state of MN. However, if you provide your own garments, by law, we have to charge tax on the decoration service. If you do provide your own goods, you must agree to our "Customer Goods Release Statement," which can be found in the store. We also reserve the right to refuse any garments that we feel we cannot print or stitch on.
Q: How long will my order take?
A: Threads & Inks will do their best to get your order back to you as soon as possible, however there are some circumstances that are out of our control such as weather, sickness, products being out of stock and custom garments made specifically for you such as a letter jacket. Please plan your timeline at least 3 weeks (8-24 weeks for custom size letter jacket) in advance from when you need your items. At peak holiday time, please see the store for our guarantee date for Christmas delivery. Any changes on your behalf, such as the quantity, colors, or design will alter the deadline and possibly the amount due. Constant check-ins about "the status of an order" only slow down our production team. We will call or email when your order is ready to be picked up.
Q: My son loves his sweatshirt that he received for his birthday, but there is now a hole in it, will you replace it?
A: Possibly. We will warranty normal wear for 90 days, but if he snags it on a chain link fence, you might have the chance to practice your sewing skills. If a seam opens up, we will either fix it or get a new one. Stop in with your receipt and the garment and we will let you know your options.
Q: Sounds great. How do I find you?
A: We are conveniently located on Icenic Trail, which is the Northwest corner of Dodd Blvd and Hwy 50, just north of Kwik Trip and McDonalds.
Q: Will you make a donation for my club or charity event?
A: We will consider making donations for those who complete and submit our application form (download below).
A: For printed projects our minimun order is 10 pieces. With embroidery you can do one.
Q: Can we personalize our apparel?
A: Yes! You can choose to have your name or number either screen printed or embroidered in various colors and sizes on your garment. This often prevents "lost" garments. A helpful visual chart is on display in our showroom. If you are placing a group order with names, we do require that you provide a list that is sent by e-mail or printed on the computer.
Q: How much does customizing a tee shirt cost?
A: The quantity ordered, number of colors in the design and amount of design locations will determine the cost of each shirt. Bring in your ideas for a custom quote. Please note we cannot (for legal reasons) print trademarked images, unless you provide the proper documentation. We will also not print items we feel are distasteful.
Q: My last screen printer charged a screen fee, do you do that?
A: No.
Q: Can my business logo be embroidered?
A: Absolutely! Simply provide a clean logo. We will digitize the logo to be embroidered onto the garment of your choice. Digitizing is taking a flat picture on paper and "magically" creating a logo that can be stitched. Additional fees may apply for digitizing and special order thread colors.
Q: My group wants a variety of items, can we offer different setups to our members?
A: Sure, we will even help you with an online store. Please make sure all members in your group are aware of the store closing date so they don't miss out on the orders.
If you are ordering shirts in bulk, it is the responsibility of the party picking up the items to ensure that you receive your completed order. There are steps we take to make sure we produce your entire order. They include::
1. Ordering the exact quantity of garments you ordered
2. Counting the garments when they arrive
3. Counting and folding the garments and placing into boxes after they have been decorated.
4. Comparing the original order to what is invoiced.
After the items leave our store, we are not responsible for any shirts you claim to be missing.
Q: I've earned 3 patches for my letter jacket. Can you sew them on?
A: All of our services are performed in-house meaning quick turn around. You will also save money in the long run when your purchase your jacket and patches at Threads & Inks. Please locate the letter jacket patches store on our website to order what you need, as soon as the patches are ready for you we will contact avoiding holding onto your jacket while the patches are being made.
Q: Do I provide my own shirts?
A: Threads & Inks has access to so many clothing lines and styles, we feel that we can provide a better selection, quality and price than if you were to buy items at a retail store. You will also realize significant savings on services when you purchase your items at Threads & Inks and anyone purchasing their item directly from Threads & Inks has priority over a customer that has provided goods. Another advantage is that when you purchase your item directly from Threads & Inks, there is no tax involved because there is no tax on apparel in the state of MN. However, if you provide your own garments, by law, we have to charge tax on the decoration service. If you do provide your own goods, you must agree to our "Customer Goods Release Statement," which can be found in the store. We also reserve the right to refuse any garments that we feel we cannot print or stitch on.
Q: How long will my order take?
A: Threads & Inks will do their best to get your order back to you as soon as possible, however there are some circumstances that are out of our control such as weather, sickness, products being out of stock and custom garments made specifically for you such as a letter jacket. Please plan your timeline at least 3 weeks (8-24 weeks for custom size letter jacket) in advance from when you need your items. At peak holiday time, please see the store for our guarantee date for Christmas delivery. Any changes on your behalf, such as the quantity, colors, or design will alter the deadline and possibly the amount due. Constant check-ins about "the status of an order" only slow down our production team. We will call or email when your order is ready to be picked up.
Q: My son loves his sweatshirt that he received for his birthday, but there is now a hole in it, will you replace it?
A: Possibly. We will warranty normal wear for 90 days, but if he snags it on a chain link fence, you might have the chance to practice your sewing skills. If a seam opens up, we will either fix it or get a new one. Stop in with your receipt and the garment and we will let you know your options.
Q: Sounds great. How do I find you?
A: We are conveniently located on Icenic Trail, which is the Northwest corner of Dodd Blvd and Hwy 50, just north of Kwik Trip and McDonalds.
Q: Will you make a donation for my club or charity event?
A: We will consider making donations for those who complete and submit our application form (download below).
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